INSIGHTS Health System C-Suite Executives: Shift Your Focus from PX to CX If your healthcare organization has invested in resources to provide great end-to-end experiences across channels, count yourself lucky. You are ahead of the curve. More likely, you’re in one...
INSIGHTS How Edge AI is Transforming Healthcare As a reminder from our previous article in this series, Edge AI is “the implementation of artificial intelligence in an edge computing environment, which allows computations to be done close to where data is actually...
INSIGHTS Experience-Driven Growth in Healthcare Industry: Topic: Problem Statement: A prominent U.S. health system sought to integrate consumer best practices and operational excellence to revolutionize its industry. The goal was to enhance patient experiences,...
INSIGHTS Cortico-Xplorations Project Spotlight – AI in Medical Affairs As discussed in this previous article, Cortico-Xplorations is your AI strategy accelerator. To take the concept a bit further, let’s dive into how this service area actually comes to fruition and...
INSIGHTS Transforming The Way A Healthcare Provider Serves Patients Industry: Topic: Problem Statement: A major healthcare provider looking to modernize the way it serves emerging digital native patients needed a servicing strategy and design of its new Live Chat...
