Fresh thinking, deep dives, and expert voices on experience-led transformation TopicsCustomer ExperienceArtificial IntelligenceGrowth StrategyInnovationMarketingPersonalizationDigital TransformationEmployee ExperienceFormatCase StudyArticleWebinarIndustryPharmaceuticalUncategorizedTechnologyFinancial ServicesHealthcareHealth InsuranceLife ScienceCybersecurityUData Governance: Why You Need a Business-Led Use Case ApproachRead MoreNavigating Return to Work: Balancing Employee Needs with Business GoalsRead MoreManaging Emotions in Turbulent Times – Focusing on Employees and CustomersRead MoreThe Infrastructure of Inclusion: Technology Enabling a Multilingual WorldRead MoreThe ‘Gentle Art’ of Service Recovery: Lessons from the Jiu Jitsu MatRead MoreThe Art of Internal Newsletters: Lessons from the Cortico-X Heartbeat and BeyondRead MoreWhy Banning AI in Schools Misses the PointRead MoreThe X Spotlight: ChewyRead MoreWhen the Team Is the ExperienceRead MoreHow Asking the Right Questions Beats Knowing Everything in the Age of AIRead MoreWebinar: Qualtrics Presents Providence Health + Swedish Cancer Institute: Reimagining Check-in at Multi-treatment Cancer CentersRead MoreFrom Service Provider to Product Designer: The HR Mindset RevolutionRead MoreLost in Translation: The High Cost of Language Barriers in HealthcareRead MoreNavigating AI in HR: Start Small, Think Big and Build WinsRead MoreThe Agentic State of the Union in Financial Services: What’s Happening Behind the Scenes?Read MoreQuantum Computing: What Now?Read MorePayers, It’s Time to Reimagine the Provider ExperienceRead MoreA Guide To Quantum Computing Chapter #3: Quantum in the Market – Be The DisruptorRead MoreWebinar: Activating the Providence Brand by Redefining the Experience for the Underserved PopulationRead MoreBeyond Satisfaction Surveys: The New Science of Patient Experience ExcellenceRead MoreFinancial Clarity: How Improving the Financial Experience in Healthcare Can Encourage More Patients to Stop Delaying CareRead MoreForget the Politics: Companies That Ignore DEI Are Falling BehindRead MoreThe Power of an Open Ear: How Customer Listening Helps Healthcare Organizations Enhance Experience and Increase RevenueRead MoreA Guide To Quantum Computing – Chapter #2: Superposition, Entanglement and Interference – The Science Behind the MagicRead MoreStop Running from ROI Conversations – Tackling Return on Experience (ROX)Read MoreBeyond Free Pizza: Rethinking Employee Appreciation for Real ImpactRead MoreA Guide To Quantum Computing Chapter #1: The Future of Computing Is QuantumRead MoreRetention Starts Before the Exit Interview: Why Stay Interviews Matter MoreRead MoreEvolving Brand Health: Shifting from Reflexive to Reciprocal Value in BankingRead MoreThe Next Frontier – Agentic AI and Conversational IVR synergy in BankingRead MoreEngaging Employees in the Modern Workplace: Overcoming Obstacles to Drive GrowthRead MoreThe MESS Index: A No-Nonsense Approach to Prioritizing Emerging TechnologyRead MoreFrom Obligation to Engagement: How Grog the Caveman Made Employee Training FunRead MoreLights, Camera, Action: Short-Form Videos Are the Future of Employee ContentRead MoreBeyond Prompts: Why Agentic AI Is a Game-Changer for 2025Read MoreWhy 2025 Is the Year of Experience ActivismRead MoreDriving A 150-Year-Old Reinsurance Leader Into The 21st Century With An Elite B2BRead MoreThe X Spotlight: In-N-Out BurgersRead MoreBreaking Through the Five AI Myths Holding Your Organization BackRead MoreMyth #5: We need to hire senior experts!Read MoreThe Five AI Myths That Are In Your Way – Myth #4Read MoreCX Tricks and Treats: What Halloween Can Teach Us About Customer ExperienceRead MoreThe Five AI Myths That Are In Your Way – Myth #3Read MoreHealth System C-Suite Executives: Shift Your Focus from PX to CXRead MoreThe Five AI Myths That Are In Your Way – Myth #2Read MoreFive AI Myths that are in your way: Myth #1Read MoreService Recovery isn’t a nice-to-have; it’s a MUST!Read MoreHow Edge AI is Transforming HealthcareRead MoreDriving Experience Excellence Through Cultural TransformationRead MoreBalancing the Experience-Fraud RelationshipRead MoreData-Driven Decisions for Operational ExcellenceRead MoreExperience-Driven Growth in HealthcareRead MoreAchieving Personalization Maturity in BankingRead MoreAccelerating AI Innovation with Cortico-XplorationsRead MoreCortico-Xplorations Project Spotlight – Data Excellence in the Sports and Entertainment IndustryRead MoreFrom Share of Voice to Share of Model: A Critical Next-Gen Metric in an AI-Enabled WorldRead MoreCortico-Xplorations Project Spotlight – AI in Medical AffairsRead MoreExperience Strategy: Driving Member-Centric SuccessRead MoreCortico-Xplorations: Reclaiming the Strategic Agenda in the AI EraRead MoreAt Cortico-X, We Are Experience ActivistsRead MoreChoosing the right GPT for your business. 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Webinar: Qualtrics Presents Providence Health + Swedish Cancer Institute: Reimagining Check-in at Multi-treatment Cancer CentersRead More
Webinar: Activating the Providence Brand by Redefining the Experience for the Underserved PopulationRead More
Financial Clarity: How Improving the Financial Experience in Healthcare Can Encourage More Patients to Stop Delaying CareRead More
The Power of an Open Ear: How Customer Listening Helps Healthcare Organizations Enhance Experience and Increase RevenueRead More
A Guide To Quantum Computing – Chapter #2: Superposition, Entanglement and Interference – The Science Behind the MagicRead More
Cortico-Xplorations Project Spotlight – Data Excellence in the Sports and Entertainment IndustryRead More
Choosing the right GPT for your business. What factors should you consider when selecting a GPT?Read More
