A leading commercial re-insurer was looking to create and deliver world-class experiences to their customers (insurance companies and agents/brokers) to improve their competitive position, explore new avenues for revenue growth, and drive cost efficiencies.
Our team developed a customer-centric strategy, beginning with a deep understanding of their customer journeys, understanding customer personas with mindsets, identifying and prioritizing opportunities, backed with an implementation roadmap to uncover measurable value.
Our client targeted a 20% increase in attachments across product lines, held a 95% retention rate of strategic customers through more robust value-added services and expects $400M in revenue growth over the next two years.
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299 Broadway
Suite 1200
New York, NY 10097