Transforming The Patient & Employee Experience For A Large Healthcare Provider
Problem Statement:
A leading US Healthcare Provider was looking to create and deliver world-class patient and employee experiences that would increase customer acquisition, retention, and profitability.
Our Approach:
Our team led a competitive RFP selection to build the right, tailored Experience Management (XM) ecosystem, including quantifying ROI.
Results:
Acquis Cortico-X developed and executed an XM Strategy and Operating Model to achieve the target of $65M in ROI over five years. In year 1, we saw a 15% cash increase and 30% reduction in 1st year employee turnover. Furthermore, we identified and prioritized needed digital fixes, increased PX first contact resolution, and increased CX satisfaction.
this could be your win
Your challenges are unique, but the path to impact starts the same way — with understanding, alignment, and action that move together.
Let’s explore how we can orchestrate your next breakthrough.