Employee Success Data, AI, Insights FY 23 Roadmap
Problem Statement:
A leading financial software solutions company experienced challenges with identifying pain points and predicting the future needs of employees within their self-help experience dashboards, and wanted to create a more personalized self-help experience through leveraging data and AI.
Our Approach:
We conducted user interviews to understand the employee journey and develop classifications of user mindsets based on a spectrum of attitudes and behaviors that would inform dashboard, personalization, and automation opportunities to optimize self-help experiences.
Results:
Discovered four primary user mindsets and 36 opportunity areas to support better employee experience with dashboards and self-help and enhancements to the front-stage employee interfacing with self-help products and services
this could be your win
Your challenges are unique, but the path to impact starts the same way — with understanding, alignment, and action that move together.
Let’s explore how we can orchestrate your next breakthrough.