Advancing CX Capabilities To Further Drive Experiential Impact
Problem Statement:
A large financial institution engaged Cortico-X to make strategic design recommendations on advancing the bank’s experience management capabilities, specifically around focusing on their inner-loop model, structuring their outer-loop partnership model, and developing a CX Council within a maturation perspective.
Our Approach:
We partnered with the bank on a strategy execution program to help advance the existing foundation of CX/EX capabilities.
Results:
We identified the formative role and interaction model of the CX Advisory Council influencing and driving actions based on the nature and stage of 4 areas of opportunities, enabling us to outline an approach model that can apply to each channel/business based on their situation and maturity.
this could be your win
Your challenges are unique, but the path to impact starts the same way — with understanding, alignment, and action that move together.
Let’s explore how we can orchestrate your next breakthrough.